Terms & Conditions of Supply

Our Terms

  • These terms
    • What these terms cover. These are the terms and conditions on which we supply goods to you.
    • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  • Information about us and how to contact us
    • Who we are. We are Fire and Security Supplies Limited a company in England and Wales. Our company registration number is 10053923 and our registered office is at 3 Brook Business Centre, Cowley Mill Road, Uxbridge, Middlesex UB8 2FX. Our registered VAT number is 239998334.
    • How to contact us. You can contact us by writing to us at sales@fassupplies.com.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  • Our contract with you
    • If you are a consumer. If you are a consumer, you may only purchase goods from our site if you are at least 18 years old.
    • If you are a business customer. If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use our site to purchase goods.
    • How the contract is formed between you and us.
      • Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
      • After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.
      • Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    • If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.
    • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    • We only sell to the UK. Our website is solely for the promotion of our goods in the UK. Unfortunately, we do not deliver to addresses outside the UK.
  • Our goods
    • Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images.
    • Packaging may vary. The packaging of the goods may vary from that shown in images on our website.
  • Your rights to make changes

If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 – Your rights to end the contract).

  • Our rights to make changes
    • We may change the goods:
      • to reflect changes in relevant laws, regulatory requirements and/or safety standards; and
      • to implement minor technical adjustments and improvements. These changes will not affect your use of the goods.
    • We amend these terms from time to time. Every time you order goods from us, the terms in force at the time of your order will apply to the contract between you and us.
    • We may revise these terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
    • If we have to revise these terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. You may cancel either in respect of all the affected goods or just the goods you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
  • Providing the goods
    • Delivery costs. The costs of delivery will be as displayed to you on our website.
    • When we will provide the goods. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
    • We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
    • If there is no one available at the delivery address to take delivery when the goods are delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, our courier will contact you (either by email or text message) informing you of when they will attempt to deliver again and/or how you can rearrange delivery.
    • If you do not re-arrange delivery. If, after our courier has failed on two attempts to deliver the goods to you, you do not re-arrange delivery or collect them from a delivery depot (or make other arrangements with our courier) we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.
    • Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
      • we have refused to deliver the goods;
      • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
      • you told us before we accepted your order that delivery within the delivery deadline was essential.
    • Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 6, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
    • Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.6 or clause 7.7, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must post them back to us or (if they are not suitable for posting) allow us to arrange for our courier to collect them from you. We will pay the costs of postage or collection. Please contact customer services on sales@fassupplies.com to arrange collection
    • When you become responsible for the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us.
    • When you own goods. You own the goods once we have received payment in full.
    • Reasons we may suspend the supply of goods to you. We may have to suspend the supply of goods to:
      • deal with technical problems or make minor technical changes;
      • update the goods to reflect changes in relevant laws and regulatory requirements.
    • Your rights if we suspend the supply of goods. We will contact you (in advance of delivery if you have ordered such goods) to tell you we will be suspending supply of the goods, unless the problem is urgent or an emergency. You may contact us to end the contract for goods if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for the goods.
    • We may also suspend supply of the goods if you do not pay. If you do not pay us for the goods when you are supposed to (see clause 12.4), we will not dispatch your order to you until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the goods.
  • Your rights to end the contract
    • You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods repaired or replaced or to get some or all of your money back), see clause 11;
      • If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
      • If you have just changed your mind about the goods, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
      • In all other cases (if we are not at fault and there is no right to change your mind), see clause 6.
    • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clauses 2.1 to 8.2.4 below the contract will end immediately and we will refund you in full for any goods which have not been provided and you may also be entitled to compensation. The reasons are:
      • we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
      • there is a risk that supply of the goods may be significantly delayed because of events outside our control;
      • we have suspended supply of the goods for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
      • you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 6)).
    • Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most goods bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    • When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
      • goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
      • any goods which become mixed inseparably with other items after their delivery.
    • How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the goods, unless:
      • Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.
    • Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed. A contract is completed when the goods are delivered and paid for. If you want to end the contract in these circumstances, just contact us to let us know. We will refund any advance payment you have made for goods which will not be provided to you. Please note that this does not apply where the goods have been made specifically for you (which will be noted next to the goods when you place your order) – in this circumstance, we will only refund 50% of the price you paid for the goods.
  • How to end the contract with us (including if you have changed your mind)
    • Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      • Email. Email us at sales@fassupplies.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
      • Online. Complete the [form INSERT LINK TO ONLINE FORM] on our website.
    • Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us.   You must either post them back to us at 382 Sykes Road, Trading Estate, Slough, Berkshire SL1 4SP or (if they are not suitable for posting) allow us to arrange to collect them from you. Please email us at sales@fassupplies.com if you need to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
    • When we will pay the costs of return. We will pay the costs of return:
      • if the goods are faulty or misdescribed; or
      • if you are ending the contract because we have told you of an upcoming change to the goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

  • What we charge for collection. If you are responsible for the costs of return and we are collecting the goods from you, we will charge you the direct cost to us of collection.
  • How we will refund you. We will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
  • Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
    • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  • When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
    • If we have not offered to collect the goods, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return goods to us, see clause 9.2.
    • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
  • Our rights to end the contract
    • We may end the contract if you break it. We may end the contract at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; or
      • you do not, within a reasonable time, allow us to deliver the goods to you.
    • If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for goods we have not provided but we may not refund you the cost of delivery if we have incurred such costs.
  • If there is a problem with the goods
    • How to tell us about problems. If you have any questions or complaints about any goods, please contact us. You can write to us at sales@fassupplies.com.
    • Summary of your legal rights. We are under a legal duty to supply goods that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the goods. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods your legal rights entitle you to the following:

  • up to 30 days: if your goods are faulty, then you can get an immediate refund.
  • up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  • up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also clause 8.3.

 

  • Price and paymentYour obligation to return rejected goods. If you wish to exercise your legal rights to reject goods you must either post them back to us or (if they are not suitable for posting) allow us to arrange to collect them from you. We will pay the costs of postage or collection. Please email us at sales@fassupplies.com to arrange collection.
    • Where to find the price for the goods. The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the goods you order.
    • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price of the goods at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    • When you must pay and how you must pay. We accept payment with Visa and Mastercard debit and credit cards . You must pay for the goods before we dispatch them. We will not charge your credit or debit card until we dispatch the goods to you.
  • Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods as summarised at clause 11.2 and for defective products under the Consumer Protection Act 1987.
    • Our liability if you are a business. The following only applies if you are a business customer:
      • We only supply the goods for use by your business, and, unless otherwise agreed by us, you agree not to use the goods for any resale purposes.
      • Nothing in these terms limits or excludes our liability for:
        • death or personal injury caused by our negligence;
        • fraud or fraudulent misrepresentation;
        • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
        • defective products under the Consumer Protection Act 1987.
      • Subject to clause 13.3.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for:
        • any loss of profits, sales, business, or revenue;
        • loss or corruption of data, information or software;
        • loss of business opportunity;
        • loss of anticipated savings;
        • loss of goodwill; or
        • any indirect or consequential loss.
      • Subject to clause 13.3.2, our total liability to you in respect of all losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the goods you have purchased.
      • Except as expressly stated in these terms and conditions, we do not give any representation, warranties or undertakings in relation to the goods. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the goods are suitable for your purposes.
    • How we may use your personal information

For detailed information on how we use your personal information, see our Privacy Policy.

  • Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for goods not provided.
    • You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.

 

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

 

To

Fire and Security Supplies Limited
3 Brook Business Centre
Cowley Mill Road
Uxbridge
Middlesex
UB8 2FX
sales@fassupplies.com

 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods,

 

Ordered on [*]/received on [*],

 

Name of consumer(s),

 

Address of consumer(s),

 

Signature of consumer(s) (only if this form is notified on paper),

 

Date

 

 

[*] Delete as appropriate